Success Story - Personix, Indianapolis

"From my perspective, TAP has been critical to our success, primarily because of their absolute willingness to immerse themselves in our business. Primary consultant John Soeka has done what it takes to learn our culture and what we're trying to accomplish, and is extremely hands-on in training. John models the behavior of an expert lean manager, encouraging feedback from the floor and channeling employees' perspectives into workable ideas. That's really where the rubber hits the road for us, having a seasoned mentor and developing successful change agents."

- Andy Platt, Process Improvement Leader

A leading manufacturer of credit cards, healthcare cards, and financial and health document delivery services, Personix is integrating lean manufacturing principles into its core culture. To help accomplish that objective at its Indianapolis facility, TAP's Manufacturing Extension Pertnership has created a multitiered training program for select employees. Already as a result of sessions on advanced manufacturing, culture change, and other principles, managers have seen increased production and better space utilization. Those intermediate accomplishments should go a long way toward realizing the company's ultimate goal of doubling capacity without increasing square footage.

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